Shipping Policy

Thank you for shopping with Oumie Adri (https://oumieadri.co.za/). We value your satisfaction and strive to ensure that every order meets your expectations. This Refund & Returns Policy outlines the terms under which returns, exchanges, and refunds are handled.

1. Eligibility for Returns

Items may be returned within 7 days of delivery, provided they are unused, in their original condition, and in the original packaging.

Proof of purchase (such as your order confirmation email or receipt) is required for all returns.

2. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days and credited to your original method of payment.

3. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us at info@oumieadri.co.za within 7 days of receiving your order.

We will arrange for a replacement to be delivered at no extra cost.

4. Return Shipping

Since all orders include free shipping, return shipping for eligible refunds or exchanges will also be arranged by Oumie Adri at no additional charge to you.

5. Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with a return, please contact us at:

Oumie Adri
Email: info@oumieadri.co.za